Return & Refunds
We want you to be absolutely delighted with your purchase. If for any reason you are not, or would like to exchange for an alternative size, style, or colour, we are happy to offer a flexible return policy: we will refund or exchange full price items returned within 28 days of your order being delivered.
Exchange requests made after 28 days from the order date may be accepted at Makgil discretion. Returns outside of the 28 day timeframe will not be accepted under any circumstances.
Sale items can be returned for a full refund or exchange within 7 days of your order being delivered. Exchange requests and returns outside of the 7 day timeframe will not be accepted under any circumstances.
Goods should be returned in the same condition in which they were sold, unmarked and in their original, undamaged boxes as this is considered part of the product. Goods that are returned not in the same condition in which they were sold may not be accepted, and may be sent back to the customer at their own cost. A restocking fee of £15 is chargeable on any returned goods without the original packing materials and/or product boxes.
Refunds will be issued to the original payment method used to place the order or as store credit if preferred. Please note that refunds can take up to 5 working days to show on your account due to varying processing times between payment providers.
Customs duties and sales taxes will be refunded for orders sent to destinations within the EU or USA. Outside the EU or USA, customs duties and sales taxes are non-refundable through Makgil.
Personalised items and special orders cannot be returned or exchanged.
The original shipping charges are not refundable.