All delivery dates and times on the Website are given only for general guidance and are not guaranteed. In most cases we are able to deliver the goods to you within our estimated delivery times and, where we anticipate that delivery may be delayed, we may contact you to inform you of this delay.
We will endeavor to fulfill your order by the delivery date set out in the dispatch confirmation email or, if no date or time is specified, within a reasonable period from the date of the dispatch confirmation (unless there are exceptional circumstances). During busy periods and sale periods there may be some delay in the dispatch of your order.
Your order will be despatched via Royal Mail. Your shipping email will confirm the same.
We shall attempt to deliver the goods to the address you specify for delivery. It is important that these addresses supplied by you are accurate.
In some instances we can deliver goods to PO boxes or hotels. If this is not possible, we may contact you to arrange delivery to another address. In all cases a signature will be required from you or the recipient on delivery.
FREE STANDARD DELIVERY ON ORDERS OVER £60
Returns & Refunds
Can I return my order?
If you change your mind about your items, we are happy to refund your order excluding the original delivery cost, providing:
Items must be returned within 28 days from the purchase date on your order confirmation
Items must be unused and in its original packaging. If the original packaging has been damaged or is unavailable, please use an appropriate box and mailbag to return your items back to us. Please note that if the items get damaged during transit due to improper packaging you might be responsible for any additional costs.
All footwear must be tried on indoors and must not show any signs that the product has been worn.
Items are returned at the customers’ own expense.
Customers must keep a receipt or proof of postage until the refund or exchange has been processed in case the item(s) get lost in transit on the way back to Makgil. We will reserve the right to decline your refund if your return does not comply with the terms stated above. Please return the order to the address below:
39 Northumberland Road